The British singer-songwriter issued a statement to social media on Tuesday, Feb. 17 to apologize for a recent ticket mixup during her concert in Paris over the weekend, where tens of her fans were turned down outside of the venue despite having tickets to see the show.
According to Raye, whose real name is Rachel Agatha Keen, 65 ticket holders planning to attend her show on Sunday, Feb. 15 were denied entry at the Accor Arena in Paris. The issue was the result of what she called a "system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased."
"I feel saddened and let down," she wrote in the post, confirming that the denied ticket holders were already refunded and given a voucher from Ticketmaster—but Raye wanted to take it a step further.
pic.twitter.com/3kB1eBAMHw
— RAYE (@raye) February 17, 2026"You will be contacted shortly about this," she wrote. "I know this doesn't even remotely make up for this mess, but it's all I can think of in this moment to soften the blow."
Many fans online praised the singer for taking the situation into her own hands and doing her best to make it right for her fans.
"now THIS is a reaction. we love you raye," another fan applauded.
Related: Controversial Music Festival Issues Statement After Several Artists Drop Out
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