Roblox is the latest platform to roll out new age-verification rules, following intense criticism from parents, researchers, and even attorneys general, who, among other claims, assert that Roblox enables predators to connect with children via the platform. In response, the company announced new age-verification rules last September and November before rolling them out in select countries in December. This week, Roblox put them into effect in the U.S. That all sounds good—the problem is, the system is a bit of a disaster.
If you verify via ID, the system will know your age based on what's printed on your documents. However, the age-verification service through Persona simply estimates your age from your face scan. Say you're 15—after the face scan, the system might estimate that you're between 13 and 15. Once the system knows (or thinks it knows) how old you are, it will allow you to chat with other Roblox users within your appropriate age group, as well as with groups that are nearby. Age groups are segmented as follows: 9-12, 13-15, 16-17, 18-20, 21+. (Users under nine cannot access chat features at all.) If you don't want to verify your age, you don't have to. However, you won't have access to any chat functionality.
I see where Roblox is coming from here, to a degree. It makes sense to keep kids chatting with users their own age, but also allow room for close family members and friends to connect. I'm not crazy about some of these age pairings (is it really appropriate for 15-year-olds to be chatting with 9-year-olds?), but seeing as previous policies allowed anyone to chat with anyone, it's a step in the right direction—or would be, if the system actually worked.
How Roblox's age-verification is actually working (or not)
WIRED found multiple users selling age-verified accounts on eBay to minors as young as nine for just $4. Some parents have also apparently given their kids permission to be verified as 21+, even when those kids are not that old yet. This child has his mother scan her face for him, giving him full access to the adult Roblox chat. If a child's parent won't cooperate, no problem: They can just use an avatar or photo of an adult to trick the system, or even draw a fake beard on themselves to get an 18+ estimation.
Roblox is aware of these and many other issues, and on it's developer forum the company announced a series of updates to address them. They include a new ability for parents to correct their kids' age if they were identified incorrectly, as well as an upcoming update to prevent parents from falsifying their kids' ages. But it's yet more evidence that AI age verification systems are not the perfect solution so many companies are touting them as. No one wants to put kids in harm's way, but there has to be a better system in place than these, which jeopardize user privacy, break core experiences, and can even inadvertently put kids in chats with users they shouldn't be talking to.
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