While you can already ask general-purpose chatbots for advice on how to repair a phone screen or diagnose a problem with a car engine, there's always the question of how accurate the AI replies will be. With FixBot, iFixit is trying to minimize mistakes by drawing on its vast library of verified repair guides, written by experts and users.
How FixBot improves accuracy
The iFixit website has been around since 2003—practically ancient times, considering the rapid evolution of modern technology. The iFixit team has always prided itself on detailed, thorough, tested guides to repairing devices, and all of that information can now be tapped into by the FixBot tool.
iFixit says the bot is trained on more than 125,000 repair guides written by humans who have worked through the steps involved, as well as the question and answer forums attached to the site, and the "huge cache" of PDF manuals that iFixit has accumulated over the years that it's been business.
FixBot uses an intuitive chatbot interface. Credit: Lifehacker"Every answer starts with a search for guides, parts, and repairs that worked," according to the iFixit team, and that conversational approach you'll recognize from other AI bots is here too: If you need clarification on something, then you can ask a follow-up question. In the same way, if the AI bot needs more information or specifics, it will ask you.
However, it's not perfect, as iFixit admits: "FixBot is an AI, and AI sometimes gets things wrong." Whether or not those mistakes will be easy to spot remains to be seen, but users of the chatbot are being encouraged to upload their own documents and repair solutions to fix gaps in the knowledge that FixBot is drawing on.
Using FixBot to diagnose problems
I was reluctant to deliberately break one of my devices just so FixBot could help me repair it, but I did test it with a few issues I've had (and sorted out) in the past. One was a completely dead SSD drive stopping my Windows PC from booting: I started off with a vague description about the computer not starting up properly, and the bot did a good job at narrowing down what the problem was, and suggesting fixes.
FixBot will refer back to articles and forum posts. Credit: LifehackerI also tested the bot with a more general question about a phone restarting at random times—something one of my old handsets used to do. Again, the responses were accurate, and the troubleshooting steps I was asked to try made a lot of sense. I was also directed to the iFixit guide for the phone model.
FixBot's answers are generally accurate and intelligent. Credit: LifehackerThere's definitely potential here: Compare this approach to having to sift through dozens of forum posts, web articles, and documents manually. However, there's always that nagging sense that AI makes mistakes, as the on-screen FixBot disclaimer says. I'd recommend checking other sources before doing anything drastic with your hardware troubleshooting.
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