Unlike weather delays that clear up on their own, this could continue as long as the government shutdown continues. Airlines are scrambling to adjust schedules on short notice, which means chaos and uncertainty. You want to be prepared to fight for what you’re entitled to when an airline, for lack of a better phrase, utterly screws you over. Here’s how to always get the most money possible from a canceled or delayed flight.
If an airline cancels your flight less than 14 days before departure and you choose to cancel your trip entirely, you’re entitled to a refund of both your plane ticket and any pre-paid baggage fees. This typically applies even if you have non-refundable tickets.
Delayed flights
Few things are as frustrating as finally making it to your destination, only for your luggage to be lost somewhere between your departure and your arrival. Airlines are required to compensate you for any “reasonable, verifiable, and actual” expenses that arise due to your baggage damage or delay, according to the DOT.
And if your bag is delayed, it’s the airline’s responsibility to find and get it back to you. While most airlines promise to bring your bag to your hotel or wherever you’re staying once it’s found, this is not a requirement nor a guarantee.
Overbooking and denied boarding
Depending on the airline’s reasoning, you may be eligible for compensation if you are denied boarding. If you are bumped from a flight due to reasons such as overbooking, you may qualify for denied boarding compensation. However, passengers are usually not eligible for compensation if they experience any of the following situations:
A plane’s weight or balance restrictions prevent the passenger from boarding
Charter flights that run outside an airline’s regular schedule are overbooked, delayed, or canceled
International flights are overbooked, delayed, or canceled
What exactly are you entitled to if your flight is delayed?
According to DOT, you are entitled to a refund if the airline cancels a flight, regardless of the reason, and you choose not to travel or accept travel credits, vouchers, or other forms of compensation offered by the airline.
However, the DOT encourages travelers to reach out to the airlines before filing a complaint. Customer service representatives may be able to resolve your issue on the spot. You can also visit FlightRights.gov for a listing of the benefits and rights they are entitled too.
Finally: Don’t automatically accept that voucher
The bottom line for today's news: Check your flight status frequently, contact your airline proactively to understand your options, and consider having backup plans. Airlines will typically rebook you if your flight is cancelled, but with so many disruptions happening, alternative flights may fill up quickly.
And hey, as a last resort, you can take to social media to publicly complain in the hopes that a representative will finally respond to you.
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