In a statement posted online, Character Technologies said it was making the change "in light of the evolving landscape around AI and teens," which seems like a nice way of saying "because of the lawsuits." Character Technologies was recently sued by a mother in Florida and by families in Colorado and New York, who claim their children either died by suicide or attempted suicide after interacting with the company’s chatbots.
Character Technologies also announced it is releasing new age verification tools and plans to establish an "AI Safety Lab," which it described as "an independent non-profit dedicated to innovating safety alignment for next-generation AI entertainment features."
The future of age-restricted AI
As Character Technologies suggests in its statement, the company's new guidelines put it ahead of the curve of AI companies when it comes to restrictions for minors. Meta, for instance, recently added parental controls for its chatbots, but stopped short of banning minors from using them totally.
Other AI companies are likely to implement similar guidelines in the future, one way or the other: A California law that goes into effect in 2026 requires AI chatbots to prevent children from accessing explicit sexual content and interactions that could encourage self-harm or violence and to have protocols that detect suicidal ideation and provide referrals to crisis services.
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