CEO Stephen Rue said the failure occurred during a network upgrade on Thursday, which potentially impacted 600 customers in the states of South Australia and Western Australia, and in the Northern Territory.
“I want to offer a sincere apology to all customers who could not connect to emergency services when they needed them most,“ Rue said.
Asked how long the failure lasted, Rue said that was still being investigated.
The incident comes less than a year after Optus was fined A$12 million ($7.9 million) by regulators for failing to provide emergency call services to thousands during a nationwide outage in 2023.
Optus also suffered a cyber attack in 2022 that affected the data of around 9.5 million Australians and a network-wide outage in 2023, which prompted the resignation of then-CEO Kelly Bayer Rosmarin. Rue took the reins in November 2024 - REUTERS
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