MACEDON, N.Y. – Family Service of Rochester, a nonprofit organization, abruptly closed four senior apartment homes, leaving about 100 seniors searching for new housing. Among those affected was 82-year-old Jessie Neifert, who struggled to find a new home after being given a 30-day notice to vacate.
Neifert’s grandson, Michael Loring-Picard, said she was left at a Microtel in Macedon. “And then the Northfield said no you can’t stay here and proceeded to drop her off somewhere at that Microtel,” Michael said.
Michael, who lives in Wichita, Kansas, drove more than 1,200 miles to reach his grandmother after receiving a frantic call from her. “It certainly gave me motivation in that 18-hour drive to get to her,” he said.
Upon arriving at the Microtel, Loring-Picard found his grandmother in distress. “She was so happy to see me that she cried,” he said.
Loring-Picard criticized the actions of Family Service of Rochester, stating, “All of our golden years we should be treated with dignity and respect. And put yourself in my grandma’s shoes and ask yourself if she was treated with respect or dignity.”
The Department of Health had previously stated that Family Service of Rochester must remain open until the last resident is safely discharged. However, Loring-Picard claims that his grandmother’s situation was not a safe discharge. “She needs assisted living. She needs help using the bathroom,” he said. “And them putting her in a place like that, in the Microtel is putting her in direct danger for her life.”
News10 NBC reached out to the Department of Health to ask whether it considers being dropped off at a hotel “a safe discharge.” A spokesperson said the following:
“The Department is aware of concerns raised in connection with this matter. This is the subject of an open investigation and therefore the Department cannot comment at this time. While we cannot discuss specific resident circumstances, the Department is actively working to ensure residents are supported and safely transitioned.”
Michael said the Northfield employee who took his grandmother to the Microtel prepaid for three days, but Jessie Neifert has no money because the nonprofit required residents to sign over their Social Security benefits. The nonprofit continues to receive her monthly checks.
Michael has found an assisted living facility in Kansas for his grandmother, but he needs her benefits to help pay for it.
News10NBC’s Deanna Dewberry went to the Northfield and found Jean Lowe, board chair of Family Service of Rochester. She refused to answer any of Dewberry’s questions and told her to leave the facility.
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