The discussion began when a shopper in New Jersey shared a photo online of their receipt from a Dunkin’ location, showing a 3% “employee benefits & retention charge” tacked onto their order total.
The photo quickly made its way around Facebook, where longtime customers voiced frustration and confusion over what they believe is a hidden fee.
One Facebook user shared, “Now wait just one darn minute. Am I late??? I usually don’t get a receipt and the one day I do. I noticed that I am being made to pay a 3% surcharge for employee retention for Dunkin’ employees. I mean ask me or tell me so I can make a decision.”
Sophonna Sheppard/Facebook
Others criticized what they see as a lack of transparency, saying the added cost, however small, should be communicated at the time of purchase, not discovered after checking the receipt.
Parade has reached out to Dunkin’ for comment and will update this story if a response is provided.
The latest backlash mirrors a similar controversy from 2022. At that time, a Reddit user shared a photo of their receipt from a Dunkin’ location inside a Los Angeles airport.
The controversy has left many customers frustrated, saying they should be informed of any added charges before purchasing their order — not just after spotting them on the receipt.
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