ROCHESTER, N.Y. – Things have gone from bad to worse for the company chosen by the state to run the Medicaid homecare program, commonly known as CDPAP.
News10NBC Investigative Reporter Jennifer Lewke has exposed dozens of issues with PPL’s rollout of the new system and now, she’s looking into why some caregivers aren’t getting the money they earned and were promised.
Lisa Robinson is a full-time caregiver for her adult daughter Hannah. She’s enrolled in the state’s CDPAP program which is run by PPL. “I went on the Time for Care app which is where we clock in and out and I see I should have been paid $713.47 but when I look at the direct deposit information it was to a random bank account that was not mine,” Robinson says.
She spent hours on the phone with PPL, “I said, I feel like my portal has been hacked, somebody went in and changed the bank account information, redirected the money to them which turns out to be Bancorp which does like Chime cards,” Robinson says.
A spokeswoman for PPL tells News10NBC, “A former staffing agency employee, not a PPL employee, was terminated for failing to follow required operational procedures. A subsequent review of this individual’s system activity revealed suspicious behavior, prompting us to immediately launch an investigation. PPL is evaluating all available legal remedies related to the staffing agency employee’s misconduct. It appears that no funds were diverted from PAs, and fewer than 10 payments have been identified to date.”
So, what happened to Lisa’s money then? Well, PPL’s got another problem on its hands. The spokeswoman goes on to say, “separately, fewer than 100 PAs out of 225,000 were affected by a phishing scam involving fake Google ads. PPL promptly responded to the incident and is working diligently to protect program participants.”
“All of my information, my name, my address, my birthday, my full social security number and our ESL bank account information was all exposed,” Robinson says.
PPL says it will fully reimburse for the lost wages and provide further support and training to caregivers on how to avoid phishing scams.
That’s not where the problems end though. Caregivers who transitioned to the new PPL system before March 28th were promised a $100 bonus for doing so. But many of them say they never got the cash.
PPL says if you didn’t get a notice by March 28th saying you were “paperwork complete” you didn’t submit the right paperwork in time.
The bonus was paid in the June 26th paycheck. If you didn’t get it and you did get a notice that you were “paperwork complete”, call 1-833-247-5346 and PPL will look into it.
News10NBC has also learned that the President of PPL, Maria Perrin will be stepping down. The company says she was planning to leave before all these latest incidents but the rollout has been a rocky one, so much so, the state has had to set up its own help line to act as a middle man of sorts for caregivers who continue to run into issues.
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PPL faces multiple issues with Medicaid homecare program rollout, including phishing scams and missing bonuses WHEC.com.
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