Malwarebytes Labs has identified a tech support scam that uses malicious URLs to embed fake phone numbers within legitimate site searches. Here's how to identify and avoid falling victim to this attack.
However, the number displayed may be fraudulent, and if you call, you'll reach scammers rather than tech support. This type of attack allows cybercriminals to embed phone numbers within an authentic site, where they are prominently displayed. Once on the phone, scammers will request login credentials, financial account information, or even remote access to your device.
Red flags for hijacked tech support sites
Now that you know that this scam is possible, there are a few signs to watch for. First, check your browser's address bar. There is likely a phone number with lots of encoded characters (%20 or %2B) and/or text like "call now" or "emergency support" in the URL. If the website shows search results and you didn't enter a search term in the on-page search bar, it may be a scam. As always, any language that sounds urgent should also raise suspicion.
To avoid this, look for company phone numbers by navigating directly to the home page or checking official social media channels. You can also look for contact information in past communication from the company or by logging into your account. Do not rely on search results.
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