The Financial Impact of Service Robots in Hospitality: An Employee-Centric Perspective ...Middle East

In recent years, the tourism and hospitality industry has undergone a rapid shift toward automation. One of the most visible aspects of this transformation is the emergence of service robots—machines that deliver room service, clean public areas, serve meals, assist with check-in, and even provide concierge services. While much of the discourse has focused on guest satisfaction and operational efficiency, a growing body of attention is now being paid to how employees perceive the financial implications of this technology—both in terms of their own income and the business outcomes for their employers.

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