A SHOPPER at Sam’s Club has claimed a popular section of the US warehouse chain no longer accepts card transactions.
The frustrated customer blasted his experience at Sam’s Club‘s food court, saying as a result of these changes, the retailer is “going to lose so much business“.
GettySam’s Club is a membership-based warehouse retail chain owned by Walmart Inc.[/caption]The shopper wrote in a Facebook post: “A heads-up to anyone eating at Sam’s Club.
“They now only accept cash at the food court or you have to pay through the app or through a register.
“There are no more card transactions at the Butler store at the food counter. Spread the word.
“They are going to lose so much business! No more lunch here for me for a while.
“I just waited through 7 people trying to get through the app. They had no cash.”
In response, one user commented: “That’s crazy. Most places are going cashless.”
Another wrote: “Disappointed. I will not participate in a cashless society.”
While people can still buy food from Sam’s Club food court without being a member, based on other experiences shared online, it appears this new checkout system been put in place at some of the chain’s stores.
One frustrated customer recently shared with the Sam’s Club Reddit community: “Cafe not allowing customers to pay with cash or card anymore, only accepting orders via the app.
“Any other stores doing this? Upset customers are being advised to contact the 800 number, we’re not giving them any options for in store grievances or complaints.”
One user replied in the comments: “It’s pretty much the future for all clubs if you see the writing on the wall. Mostly all self-check and scan and go across the board.”
It comes as Sam’s Club has recently faced backlash over its exit scanners, which have been installed in all 600 of the chain’s warehouses.
The company has been modernizing its warehouses by installing scanners that verify items in customers’ carts.
Cameras snap images of the groceries which reduces the need for workers to check receipts – a common grievance flagged by customers at wholesale clubs.
But one shopper claimed they are always stopped at the door.
They alleged that a worker told them this was because they use a scooter.
“Apparently only handicapped patrons steal,” the shopper posted on Facebook.
“Thanks Sam’s – make handicapped people feel less.”
A Sam’s Club spokesperson replied to the customer and asked if they could send a direct message.
Other shoppers have reacted positively to Sam’s Club new scanning machines, claiming the process worked “remarkably well” and cut down the time they had to spend in store.
GettySam’s Club has been rolling out a number of changes to its checkout systems[/caption] Read More Details
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