AN ALDI shopper has blasted the store policy after he was forced to wait in line instead of using a self-checkout machine.
The customer complained that his experience was made “inconvenient” because of the move.
GettyThe customer complained that his experience was made “inconvenient” because of the move[/caption]The X post from December 27, 2024 said: “Not @AldiUSA making me wait in line with my 2 year old with one working cashier instead of conveniently using self checkout because I had over 15 items.
It couldn’t be @AldiUSA making customers shopping experience inconvenient in 2025. A lot of p***ed off customers today!”
This customer is complaining about a standard policy that many major retailers use as a checkout rule.
Shoppers are normally separated by item count to keep the line moving as quickly as possible.
If someone is checking out over 15 items on their own, those with only a few items might be held up.
Some customer complaints have reported these exact experiences, with the self-checkout system being abused by those who didn’t want to wait in line for a cashier.
It is unlikely that Aldi would do anything to change this standard policy, but there have been suggestions that the checkout system needs overhauling across US retailers.
Aldi has not yet directly responded to the complaint, but it is unknown if they reached out privately.
The US Sun recently reported on a similar issue in which a lack of employees caused a delay to a shopper’s experience.
At Best Buy, one social media user moaned that they eventually walked out of their local store after not being served.
Their complaint on X said: “I walked out of @BestBuy after being in the store for over 20 minutes wanting to buy an Apple Watch and one person working the area and everyone would pass by and not ask if I’ve been helped and another lady was waiting too.
“Just took that as a sign to save my money and walked out.
“The worst part is the place barely had customers so I don’t get why they were ignoring us.”
This another instance of major stores being slammed online for not having enough staff on shift to help customers.
Best Buy responded to the post: “Thanks for reaching out via Twitter. I regret to hear that you had a negative experience at one of our locations, and I can understand how frustrating that may be.
“I would love to have your feedback and concerns documented here within our corporate systems, as well as passed along to store leadership at that location.
“Would you be able to send me a DM with your full name, telephone number, email address, and location you were shopping at?”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
It should be noted that Best Buy’s reply in this instance does suggest a stronger commitment to address the issue raised.
More often than not, the retailer leaves a customer complaint form to fill out.
It becomes hard to know if there was any outcome to the interaction.
Although it is unknown if this complaint was taken any further, Best Buy seem more willing to address the issue at hand.
Many stores have looked to cut back on the number of staff as a way to save on costs, but the machines that replace them can sometimes not work.
In the case of the Best Buy complaint, even with employees there to help, it suggests that more aspects of the retail experience need refining.
GettyCustomers at large stores are normally separated by item count to keep the line moving as quickly as possible[/caption] Read More Details
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