The Trust, which provides ambulance services across Wales, said more than 340 calls were waiting to be answered at the time the critical incident was declared on Monday evening.
Patients have been forced to wait “many hours” for an ambulance, while it is also taking longer to answer calls.
Head of Service at the Trust, Stephen Sheldon, said the public can help by only calling 999 in the event of a life-threatening emergency.
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Read More“Regrettably, this means that some patients will wait longer for an ambulance to arrive and for their calls to be answered.
“We understand that this is frustrating for patients, but can assure them that we are doing everything we can to relieve the pressure on our service.
“If it’s not a life-threatening emergency, then it’s important you use one of the many alternatives to 999, starting with the symptom checkers on our NHS 111 Wales website as well as your GP, pharmacist, and Minor Injuries Unit.
“Our staff and volunteers are doing a brilliant job under difficult circumstances, and we cannot thank them enough for their hard work during these very challenging times across the health service.”
This story is being updated.
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