AS TECHNOLOGY continues to change the way we do banking, and access as well as conduct other financial services, banker Frederick Pragnell says banks of the future are those using technology strategically now to drive access to services and provide customers with greater control over their financial data and transparency. Pragnell, the chief process and improvement officer at JN Bank – the country’s third largest – said although banking products, at their core, have not changed over the years, financial institutions, including his, are prioritising innovation and embracing digitalisation to remain competitive, meet expectations and improve customer experiences. He said banks are focusing o
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