DEAR TRAVEL TROUBLESHOOTER: I bought two business class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to economy plus and told us at the gate that we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from American for our inconvenience. Christopher Elliott, the Travel Troubleshooter When we returned to the United States, I called American several times to inquire about our refund. Initially, a representative told us that we had to wait seven days after the completion of the whole flight. Then a representative said that they could not find our flight inf
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