McDonald’s Pulls the Plug on Its AI-Powered Order-Taking Technology | ...Middle East

The fast-food giant announced that it is removing the AI system from over 100 drive-thrus, concluding a test period conducted in partnership with IBM. By Lea Mira, RTN staff writer – 6.14.2024 It seems that the anticipated wave of job losses due to generative AI has not yet materialized in the restaurant industry, as evidenced by McDonald’s recent decision to discontinue its AI order-taking technology. The fast-food giant announced that it is removing the AI system from over 100 drive-thrus, concluding a test period conducted in partnership with IBM. McDonald’s spokesperson confirmed the decision to Business Insider, noting that the technology was introduced to customers in 2021 followin

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