CUSTOMERS have been left questioning the way Target has been dealing with their latest policy change. Shoppers at major retailers have long issued complaints over how self-checkout has been run, citing poor customer experience and frustration. Shoppers at the major retailers have long issued complaints over how self-checkout has been run, citing poor customer experience and frustrationGetty Target has been grappling with its own issues outside of customer satisfaction, experiencing heavy shoplifting occurrences that ate into its bottom line. In May of 2023, CEO Brian Cornell announced that shrinkage, loss of profit due to product loss (theft), was putting “significant pressure”
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