Among other things, the guidance is intended to serve as a reference for agents, prospective agents, and MGAs “to understand how past and current conduct may affect their suitability to hold a life insurance agent licence,” the regulator noted. It’s also designed to serve as a guide for insurers and MGAs in screening agents and applicants, to assess suitability for licensing, and to set expectations for insurers’ oversight of agent compliance. The regulator said the guidance is part of a larger plan that aims to improve conduct and customer treatment by the life insurance sector in the wake of supervisory reviews that have found an array of weaknesses. F
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