For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group ...Middle East

Asking customers for feedback and then doing nothing with it is worse than not asking for feedback at all. TORONTO, Dec. 19, 2022 /PRNewswire/ - Many service desks continue to rely solely on traditional metrics, which results in an increasing number of dissatisfied users and leaves IT...

Hence then, the article about for a more effective service desk it should move from traditional metrics to measuring and acting on customer feedback says info tech research group was published today ( Monday 19/12/2022 - 08:04 PM ) and is available on PR Newswire ( Middle East ) The editorial team at PressBee has edited and verified it, and it may have been modified, fully republished, or quoted. You can read and follow the updates of this news or article from its original source.

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