Story at a glance Ticketmaster provoked outrage this week among Taylor Swift fans when its presale of tickets for her upcoming tour descended into chaos. The fiasco illuminates a ticket-selling industry populated with scalpers, ticket-buying bots and desperate buyers. Over the last three decades, Ticketmaster has squared off with musical acts, lawmakers and the Department of Justice over its ticket-selling practices. The great Ticketmaster meltdown of 2022, a Taylor Swift concert-ticket presale that more or less broke the Internet this week, left many fans ticketless and ticked off, along with some members of Congress. Swifties, as Swift loyalists are know
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