While ensuring uninterrupted services for the public in various sectors, the Government Contact Centre (GCC) of the Ministry of Transport and Communications (MoTC) completed more than 9 mn transactions in the last four years. A tweet by MoTC said the ministry achieved 90% first call solutions while offering support services through hotline 109. The ministry said the hotline marks at least 3 mn transactions a year. Complying with the vision outlined in Qatar Digital Government 2020 Strategy and seeking to enrich Qatar residents with government e-services experience, the e-Government Steering Committee decided to apply a single sign-on platform for all government e-services and unify all e
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