Volvo Construction Equipment (Volvo CE) has introduced a Real-time Tech Support app with which dealer field technicians can communicate directly with Volvo product experts and engineers while on site. The app, available in the Middle East, along with Africa and Oceania, allows field technicians to use their mobile phones to initiate an interactive video call with their dealer back-office staff and invite a Volvo product expert and engineer, if required, to provide more expertise in diagnosing and resolving an issue. The augmented reality technology allows all parties involved to see exactly what the field technicians sees and point to components on the screen. Furthermore, these calls can be
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