The distressed caller was on the line from Gaza when an explosion drowned out his voice and the line suddenly went dead. For counsellors at the Sawa 121 (One-to-One) Palestinian helpline in Ramallah, it is a grimly familiar end to calls in times of conflict, most recently during the 11-day hostilities between Israel and Hamas in May. “You don’t know if they’re still alive or not,” Sawa co-founder Ohaila Shomar told Reuters at her call centre office in Ramallah, in the occupied West Bank. “This is the most difficult thing. We keep thinking about them and what happened to them.” Sawa — “Together” in Arabic — fielded around 37,000 calls during the May violence, twice its usual workload, with c
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