A flood of conspicuously subpar tweets defending Amazon from its critics led many to assume the firm had unleashed a swarm of bots, but the messages may have actually been penned by masters of snark, leaked documents reveal. The online retailer has been mocked and ridiculed for the seemingly inorganic support that it has received on social media amid claims of poor working conditions and an attempt by some employees to unionize. Thanks to leaked internal documents obtained by the Intercept, we now have a better understanding of who may be behind the barrage of messages, which might range from anti-union outbursts to praise for the numb
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