Jennifer Turner has lived in an apartment near downtown Placerville since 2020. She said her monthly bills were initially around $50 to $80 but eventually climbed into the hundreds.
Turner said her bills sometimes reached more than $400 or even $600 a month, despite living in the same apartment.
Turner showed CBS Sacramento several bills reflecting the increases. She believes PG&E was billing her for both her electricity and her downstairs neighbor's usage.
Turner said she contacted the utility several times and tried to reduce her energy use by signing up for available conservation programs and limiting her electricity consumption.
The company also said it issued Turner a check for about $1,170, estimating that amount represented approximately $32 per month in overcharges.
"I would have just paid it and been fine with it, but when we're talking hundreds, possibly thousands of dollars, it was almost insulting," she said.
"I don't really have a lot of trust in them, to be quite honest with you," she said.
She is now asking PG&E for an itemized breakdown showing how the company calculated the $1,170 reimbursement. Turner believes she is owed more for the years she says she was overcharged.
"PG&E received no follow-up questions or asks from the CPUC, which means the CPUC issued a case closure notice to the customer reiterating we have complied with the rules and tariffs," the company told CBS Sacramento.
Turner, however, said she has not received that notice.
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