Why Small Talk Is a Big Deal ...Middle East

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But over time,  I realized how transactional that felt. Am I only willing to have authentic conversations with people who I know have something to offer me in the long run? And what message was I sending to strangers?

So, I have personally been building my small talk skills in the past year. It is important to learn to have a genuine interaction with someone, even if you won’t see them again or if they can’t offer you anything. These seemingly insignificant exchanges are a way of acknowledging the people around us. Small talk can create tiny moments of connection in places that might otherwise feel anonymous, whether that’s with a gate agent at the airport or the person sitting next to you on a train.

The benefits of small talk go beyond waived fees and party invitations, and research helps explain why. One study determined that having more interactions with people with whom you have weak social ties (for example, with the barista at a coffee shop or cashier at a grocery store) led to greater happiness and a stronger sense of belonging. 

So much of my professional experience hinges on making small talk with publicists and editors that I have associated small talk as a skill to be deployed only when I need something quite specific. My friends in other professions have a similar experience. Promotion and bonuses at their full-time job is dependent on how good they are at making small talk with senior management.

And too often, we reduce people to labels as a means of self-preservation and protection. For instance, I very rarely speak to people who have the opposite political leaning than mine because I assume we don’t have the same values. When I was eating at a restaurant in a hotel in the Dolomites recently, an older American man started talking to me about what’s good on the menu as he was eating alone at an adjacent table. Pretty soon, our conversation headed towards immigration and politics and we realized our values were completely opposite. 

That’s why I stopped leading with “What do you do for work?” and started asking about people’s interests instead. Learning how to have small talk with strangers has made me more open and socially confident, and in an increasingly transactional and screen-mediated world, small talk might matter more than we think.

Making someone feel seen is reason enough.

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