25 Years After 9/11, Americans Must Remember What Binds Us ...Middle East

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An American flag and the 9/11 Memorial & Museum in front of One World Trade Center on September 7, 2026, in New York City. —Gary Hershorn—Getty Images

For almost 12 years, I served as the founding CEO of the National 9/11 Memorial & Museum, a role that invited countless strangers to share their stories from that terrible day. On planes, at gas stations, in meetings or on street corners, the mere mention of my work unlocked solemn reminiscing, and I always felt honored to listen.

Americans channeled grief and fear into acts of service and unity of purpose. I’ve always found it telling that even years after the attacks, these are the memories people chose to share with me.

But in the wake of 9/11, the chasms we once shouted across became neighborhoods again.

Twenty-five years later, I am alarmed not by the solidarity we’ve lost, but by the erosion of consensus about the terms under which we disagree. Democracy itself has become debatable, especially among young people. Only 66% of Americans now say democratically elected government is “extremely” or “very important” to the nation’s identity, down from 80% in 2021. Another recent survey found roughly one in five Americans endorse harassment, doxxing, or even violence against their political adversaries. And perhaps most stunning of all is that only 14% of those between the ages of 18 and 34 are extremely proud to be an American.

Almost nothing went uncontested while we built the 9/11 Memorial & Museum. We fought over how to arrange the names of the dead, how and whether to represent the hijackers, and what would we delve into about America’s response. These weren’t academic debates. They were real conflicts waged by people of all backgrounds, laden with grief and anger, bound by deeply held personal, emotional, and political convictions and competing ideas about what America owed the dead and the living.

The experience taught me that pluralism doesn’t require agreement. It requires something harder: accepting that sometimes you will lose the argument, but you stay at the table anyway.

A democracy depends on the same distinctions.

Now, this 25th anniversary demands more from us.

The America attacked that morning was never defined by consensus. It was defined by a shared conviction that our freedoms belong as fully to people we bitterly oppose as to people we love; that our democracy is worth defending not because it settles our differences, but because it gives us a way to live with them; and that while each of us may nurture our own vision for a more perfect union, it remains a union nonetheless. 

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