My interest was piqued then by the news that the Claude AI chatbot can now respond to and send emails in a connected Gmail account–and without your specific approval, if you're happy to let it work automatically.
Could this free up some more time in my day? Is it really wise to hand over emailing duties to an AI bot? I gave it a try to assess how it might impact my productivity (and sanity).
How to connect Claude to your gmail account
Connectors and find Gmail. (If you don't see your profile picture, click the menu button, top left.)
When you're ready to start sending, you can be pretty informal and ambiguous with your prompt. Saying "reply to my last unread email," "reply to David Nield," and "reply to the Story edits thread" will all work in Claude. However, the more precise you can be—with a specific email address, for instance—the better, in terms of avoiding mistakes.
Gmail is one of many Connectors available in Claude. Credit: LifehackerNext, you tell Claude what to say: You can dictate the message word for word, or tell Claude to get creative and use its imagination, or do a mix of the two. This works the same as any other text prompt—supply as much or as little direction as you want regarding email content, style, intention, and other characteristics.
Connectors, you can click Gmail to set permissions. Different actions, like searching through your inbox, sending emails, and editing labels, can be set to one of three different options: Never allow, always allow, or always ask for permission.
Here's what happened when I let Claude manage my inbox
Claude actually works really well for getting around your Gmail inbox: It understands labels, dates, contacts, subject headers, themes, and nuance. It easily identified "the email I've just sent myself from my Proton account" without me having to open up Gmail, and I told it to reply—saying that it should agree to a meeting and talk about the weather.
Are you sure you want to do that, Dave? Credit: LifehackerThe rest of the email was fine, if a little generic: I agreed to a meeting (with myself), and mentioned the weather (a standard British conversation topic). I then repeated the process several times, giving Claude different levels of freedom when it came to composing message replies.
On a technical level, it's all quite impressive. Claude can accurately pick up and transfer what's in an email thread and compose replies as instructed. I told it to generate a message summarizing my work for the week (via its Google Drive access), and to add a question about a weekend soccer match, and it did both with aplomb. We know AI makes mistakes, but I didn't see any in my testing.
Claude does a good job at summarizing incoming emails. Credit: LifehackerAnother concern is where all this is heading: AIs emailing other AIs, into infinity? I already suspect a lot of the emails I get are crafted by chatbots, which immediately devalues them. If I'm going to communicate with someone, I feel I owe it to them to actually put together the message myself. While I think I'll keep Claude's Gmail connector around to search and summarize emails, the sending and drafting features are getting turned off for now.
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