Amazon's Chief Financial Officer Brian Olsavsky shared the news during the company's second-quarter earnings call, explaining that Amazon "largely absorbed" the added costs itself rather than passing them on to shoppers. Still, the company acknowledged there are exceptions.
For everyone else, Amazon says the money will go toward keeping prices low across the site rather than issuing individual refunds.
Amazon's refund is smaller than some competitors', and Olsavsky offered an explanation for that. He said the company stocked up on inventory ahead of time, which limited how many products were directly affected. He also noted Amazon isn't the importer of record for most items sold through its site, since more than 60% of Amazon's marketplace sales come from third-party sellers who import their own goods.
For now, Amazon shoppers who believe they overpaid due to import costs will need to wait and see whether they're contacted, as the company says the process will be automatic rather than something customers can apply for.
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