Amazon agreed to the deal last September to settle a lawsuit over allegations that “millions of customers into “unknowingly” enrolling in its paid Amazon Prime service and then made the subscriptions difficult to cancel.
Amazon has denied any wrong-doing.
The deadline for submitting a claim for compensation under the settlement is July 27.
To be eligible for a refund under the settlement, you must be an AmazonPrime customer in the U.S. who “unintentionally” signed up for the service through a “challenged enrollment flow” or attempted to cancel your subscription but were unable to between June 23, 2019, and June 23, 2025.
You are also only eligible for the settlement if you have used no more than three of Prime’s benefits, such as Prime Video or Prime Music, within any 12-month period after you enrolled in the service.
How to submit a claim
Using a “Claim ID and PIN” included in the notice they received, customers can also access their claim form via the settlement website. There is also an option to file a claim through the website without those details contained in the notice.
No documents are required to answer those questions, nor to prove whether you used Prime benefits during a 12-month period.
The website advises customers to contact admin@SubscriptionMembershipSettlement.com for further support.
How much compensation will claimants receive?
Amazon expects to send out payments in late 2026.
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