The video of the interaction caught on Varela's phone, which has gone viral since being uploaded to Reddit and other social media platforms, shows the employee holding up her phone in front of her face as Varela tries to get her name.
From behind the camera, Varela says, "You're going to call ICE on me?" As he tells the employee to repeat herself, she can be heard adding, "Maybe you need to be, because you don't act like a citizen. Get away."
Varela, his wife and three daughters are all U.S. citizens. They had been at the airport for hours trying to fix a problem with one of his daughter's tickets, which had been mistakenly issued with her middle name as her last name. But the ticket agent told them there was nothing she could do and that the family would miss their flight, he said.
After the employee threatened to call ICE, Varela said he was not going to back down.
Varela added, "My 14-year-old daughter is crying on the side, and she's screaming. My daughter's, like, 'Why would you say you were going to call ICE?' That's so rude and disrespectful, you know?"
United Airlines said Monday in an email to CBS News Bay Area that it was looking into the interaction, but had no other comment.
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