There’s a simple reason Google is making sweeping changes to its iconic, decades-old search engine: users are making complicated requests.
“People are asking much longer and harder questions that no longer have a clear response anywhere on the internet,” said Robby Stein, vice president of product for Google Search.
Stein spoke to CNN about a new feature that lets Google generate custom visuals, interactive graphics and even mini-apps running on Google’s search page in response to queries by piecing together sources from across the web. It’s one of many updates the internet giant announced at its annual conference this week.
The most valuable real estate on the internet is evolving to reflect the new ways people find information online, the latest example of how artificial intelligence is changing the internet across search, social media, online shopping and more.
People are starting to use longer, more specific search terms instead of succinct generic keywords, according to Google, and are increasingly beginning their searches in apps like ChatGPT, experts say. Fake, AI-generated influencers are causing a stir on social media. And people are increasingly using AI to compare and buy products.
It’s getting impossible to avoid using the internet without somehow encountering AI, despite growing anxiety about the tech and its impact on jobs, safety and the environment.
“After a while, it just becomes part of the way you live,” said Joseph Turow, a University of Pennsylvania media professor who will soon be releasing a book about AI’s impact on internet advertising.
ChatGPT ‘trained’ people to search differently
Google says its search box is getting its biggest upgrade in 25 years. The new search field expands to fit more text and makes it easier to add other media to a search — like photos, files and Chrome browser tabs.
The goal is to shrink the number of steps for a user to complete a search, according to Stein. That includes tasks like performing a search based on a photo or switching to Google’s AI Mode before asking a follow-up question.
Searches that involve questions based on snapping a photo or circling something on a phone screen are growing 60 percent, year-over-year, he said.
Searches in AI Mode, or the version of Google tailored for back-and-forth interactions, have more than doubled every quarter since they launched a year ago, and AI Mode queries are triple the length of a regular search on average.
Data from SEO and marketing firm Semrush indicates some people are starting to search Google the way they type to ChatGPT. Searches containing 11 words or more increased from 3.27 percent to 5.37 percent, and conversational queries jumped from 5 percent to 20 percent, while keyword-style searches decreased. Yet the median query still contains just three words, suggesting that most people still search the old-fashioned way.
People walk at Google’s I/O 2026 developer conference in Mountain View, California, on May 19.Manuel Orbegozo/Reuters
Robert Langenback, president of SEO marketing agency Eight Oh Two Marketing, said he’s observed people typing in more searches that range from three to five or five to 10 words instead of two to three words. That started before ChatGPT’s arrival in late 2022, although it’s ramped up significantly since then.
“(AI has) really almost trained people how to search differently,” he said.
People generally use a mix of AI apps like ChatGPT and Google. More than 20 percent of ChatGPT referral traffic goes to Google, Semrush found after analyzing 1 billion lines of US clickstream data, or “trails” of user activity across the web. Google is typically used for direct questions or transactions, while ChatGPT is used for summarizing information, making comparisons and drafting materials, Semrush said in an email to CNN.
“There’s a lot of just, ‘I’m trying to find something and help me get to it right away,’ that is the bulk of the queries that have gone into Google over time,” said Leigh McKenzie, director of organic visibility at Semrush.
The rise of AI influencers
AI’s reach extends far beyond search. Take Aitana Lopez’s Instagram profile.
Online she looks like any other social media influencer, photos showing her posing at glitzy events, hitting the gym and sharing beauty tips to nearly 400,000 followers.
But she’s not real. Lopez is one of the most prominent AI-generated characters to rise to internet stardom, along with Lil’ Miquela, Lu do Magalu and Granny Spills.
Nearly 80 percent of marketers have increased spending on creator content that uses generative AI in the last 12 months, according to social agency Billion Dollar Boy. There are even awards celebrating the best AI-generated internet personalities.
AI personalities are appealing to brands because they’re typically cheaper than high-profile human influencers and can morph to fit specific campaigns, said Turow.
Tech giants want to make AI an even bigger part of social media. Meta is integrating its Muse Spark model into apps like WhatsApp, Instagram and Facebook and is testing side chats with its AI assistant in group conversations. On Tuesday, Google announced Gemini Omni, a new AI model that people can use to generate realistic avatars of themselves.
The race to own online shopping
Traffic to US retail sites from AI services grew 393 percent year-over-year in the first three months of 2026, according to Adobe, with Meta, Amazon, Google and OpenAI all introducing AI shopping tools.
Google this week introduced a new “universal” shopping cart that allows users to add items from different retailers across the web. Amazon recently folded its Rufus shopping assistant into a new tool called Alexa for Shopping, which incorporates the AI helper into the online retailer’s search bar so shoppers can ask it to compare products and pricing history, among other things.
But even as AI directly answers shoppers’ questions at the top of Google, Stein says there’s still a need for quality websites created and maintained by humans. Google says it still send billions of clicks to websites every day, although Pew Research data last year found that Google users are less likely to click links when viewing an AI summarized answer.
Langenback says that while his clients are seeing less traffic, the traffic they are getting is leading to higher engagement — completing a purchase, booking an appointment or requesting a quote. “You just have to be ready to adapt, because (search) could look a lot different six months or a year from now,” he said.
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