As reported by TechCrunch's Zach Whittaker, scammers are sending emails from a legitimate internal Microsoft email address: msonlineservicesteam@microsoftonline.com. Microsoft uses this address to send a host of important messages, like two-factor authentication (2FA) codes, as well as other PSAs about user accounts. If you receive an email with this address, and look it up online, you'll find it's real, which might convince you that the email itself is real as well.
Microsoft didn't comment when TechCrunch reached out, but did confirm they received the request. To be fair, while it's not clear how scammers are achieving this, Microsoft is not the only company dealing with this type of scheme. Earlier this year, Betterment had a similar issue with abuse of the third-party system it uses for customer communications. Namecheap, a domain registrar, also has issues with scammers abusing its legitimate email addresses.
How to spot fake emails from legitimate addresses
First, while the address might be legit, scammy links likely aren't. Hover your cursor over the hyperlinks in the email to reveal the URL. If you see shortened links, or lengthy, jumbled URLs, assume the worst. Be critical of how the email is constructed as well. If there are spelling or grammatical errors in the subject line or body, or if the overall design doesn't align with the standards of the company in question, it's likely fraudulent.
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