Multiple schools have reported that Canvas, a web-based platform by ed-tech firm Instructure that is used for course content, assignments, and grades, went offline on Thursday. According to Instructure, Canvas has more than 30 million active users.
“ShinyHunters has breached Instructure (again),” the message reportedly said, which TIME could not independently verify. “Instead of contacting us to resolve it they ignored us and did some ‘security patches.’”
“We have confirmed that the unauthorized actor exploited an issue related to our Free-For-Teacher accounts,” the statement read. “As a result, we have made the difficult decision to temporarily shut down our Free-For-Teacher accounts. This gives us the confidence to restore access to Canvas, which is now fully back online and available for use.”
Instructure had posted on its website late Thursday evening that Canvas was “available for most users,” while its Canvas Beta and Canvas Test platforms remained “in maintenance,” hours after putting all three “in maintenance mode.”
On May 1, Instructure noted that it had experienced a “a cybersecurity incident perpetrated by a criminal threat actor.” By May 2, the ed-tech firm said the situation had been “contained,” but it disclosed that names, email addresses, student ID numbers, and messages among users, could have been among the information obtained from the breach.
Some universities resorted to cancelling scheduled exams and coursework deadlines, including Penn State, the University of Illinois, and James Madison University in Virginia. Columbia said it was “working actively with schools to minimize academic disruption, create alternative mechanisms to prepare for and deliver exams, and provide appropriate flexibility during this period.”
Other schools that have reported similar outages include the University of Chicago, Baylor University in Texas, and the University of Maryland.
What do we know about ShinyHunters?
In 2024, Ticketmaster owner Live Nation confirmed “unauthorized activity” on its database after ShinyHunters claimed to have stolen the personal details of 560 million customers, including phone numbers and partial credit card details.
Other previous targets of the group include Salesforce, where TIME co-chair and owner Marc Benioff is CEO, AT&T, and Rockstar Games, among others.
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