More recently, self-scanning entered the picture, though customers have offered mixed reviews due to the technology and other reasons.
Per the Daily Mail, CEO Ron Vachris told investors the company has begun deploying systems that allow employees to scan items in customers' carts before they reach the cashier — an effort aimed at speeding up throughput and reducing errors.
Reddit is revealing mixed reviews, however, a similar response to the penultimate self-checkout upgrade (self-scanning). In a thread dedicated to Costco employees, one user wrote, "It’s a pain… It’s slower now. You have one cashier pre-scanning everything, holding up the line, and members trying to skip the line, which makes the people waiting even more frustrated because others aren’t following the rules."
With around 640 Costco warehouses across the U.S., Costco began rolling out new self-checkout terminals in the early 2020s as part of its efforts to streamline the shopping experience and reduce wait times for members. As it's shown in recent years, self-checkout terminals can be a pretty polarizing topic for some people.
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