ONTARIO, Wayne County — A Wegmans customer had her account hacked and charged $900 for items picked up at a Brooklyn store.
Megan DeRose of Ontario in Wayne County received a fraud alert text from her bank last Monday asking if she spent $130. After checking her account, she found pending charges totaling $1,300. The bank canceled some charges but not all.
“Uh huh, that I still don’t have back,” DeRose said.
Someone used DeRose’s Wegmans account to order hundreds of dollars in steak, soda and energy drinks, plus $65 in emergency contraception pills. The order totaled $893 for seven items.
“I was a lot frustrated. It was a purchase far from my house, for a large amount of money. It was one order for $900 almost,” DeRose said.
Bad actor and Wegmans shopper texted each other
DeRose’s account shows the person who hacked it and the Wegmans shopper texted each other. It confirms the food was picked up curbside at the store in Brooklyn.
“When you called corporate and you talked to people, they told you what?” I asked DeRose.
“They were very nice. They told me they had gotten an internal email that this was happening but basically the only thing she could do was file a dispute with my bank and that was it,” DeRose said.
Wegmans says no system breach
Wegmans said there was no breach of its system. The company said it is aware some accounts were hacked through other websites and some were used to make fraudulent orders.
“There was not a breach on any Wegmans systems. We were made aware of unauthorized access to a small number of customer accounts. This typically happens because login details compromised on other websites by bad actors are reused—not because our systems were breached. In a few cases, this led to fraudulent orders,” Wegmans said in a statement.
Old arrest of hacked account
In 2022, Wegmans was fined by the state attorney general for not protecting customer information well enough. A year later, a man in Brooklyn got three years probation for using logins and passwords of 50 Wegmans customers to buy $10,000 in food.
“So I would hope that they would either have some sort of way to flag something like this is happening if they’re aware of it. Anything to protect customers from this experience if they’re aware of it,” DeRose said.
Wegmans said it took prompt action to protect customers, including forcing a password reset on potentially affected accounts, notifying law enforcement and coordinating with its fraud management platform partner. The company said customers can enable two-step authentication for added security.
Wayne County woman loses $900 after someone hacks Wegmans account, orders steak and contraception, Wegmans says no system breach WHEC.com.
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