But, to add insult to injury, there were no other options nearby, and the family had to spring for the only room a hotel down the street had left, which was a pricey suite. And their story doesn't end there either, because they said repeated attempts to contact Marriott for reimbursement went unanswered. Here's what they say went down.
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♬ original sound - FYPNEWS6“This lady says, ‘the rooms are all sold out. We don’t have any more rooms,’” Kristine Dworkin recalled. “And we were like, ‘this doesn’t make any sense. We have a reservation.’" That’s when Jimmy launched into the whole Seinfeld routine about keeping a reservation.”"
Related: Why More Travelers Are Ditching Packed Itineraries for Slow Travel (And Loving It More)
What Should You do if Your Hotel is Overbooked
According to a hospitality expert who spoke with NBC for the story, this is actually a common occurrence, since hotels frequently experience no-shows. They make a calculated risk by overbooking the stay, and then if they end up having more people than rooms, they are supposed to find alternative accommodations for their guests at no extra cost.
A member of the hotel's loyalty club or groupThere to check in early in the morningStaying for more than a single nightSome one who booked directly through the hotel instead of a third-party service
Related: Why Travel Pros are Booking This New Hotel at the Tip of the World
Of course, these things do happen. And if they happen to you, hopefully you'll have a better experience than the Dworkins did when it comes to finding alternative accommodations and a timely reimbursement.
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