If you’ve been on a sailing lately, you’ve likely noticed a shift in the dining room and the spa. It’s no longer just about "How is your meal?" It’s a recurring, high-pressure plea for a "10 out of 10" review at the end of the week.
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It is important to note that the "ick" factor isn't coming from the crew themselves—who are often working grueling six-month contracts and performing at the highest level—but rather from the high expectations for a "perfect 10" across the industry. This creates a newly frequent dialogue around feedback where the service can start to feel a bit more transactional than genuine.
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Because of the weight these scores carry, cruisers are beginning to notice how the feedback system directly impacts those serving them. As another traveler pointed out: "The survey thing is a problem of [the line's] own making. Employees will tell you the only way they ever get a day off is from an exceptional review on the post cruise survey. They should use a different system to reward employees and the problem would go away."
Ultimately, it’s a tricky balance for the big lines to strike as they try to measure the guest experience in an increasingly data-driven world. It's important to remember that staff members are simply doing their jobs in high-pressure, high-performance environments and typically go above and beyond to provide unparalleled service. Having some patience and gratitude as they work to ensure an incredible vacation goes a long way.
Related: 7 Cruises Kids Love That Parents and Grandparents Enjoy Too, According to Travel Experts
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