Priority flyer and TikTok user Kenny (@bear_does_hair) recently posted on the platform that Southwest agents attempted to coerce him into buying a second seat solely based on agents eyeballing his size.
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"I fly priority. I fly all the time," Kenny stated. "Now, I understand Southwest changed their policy, where if they feel like you might be big enough to need an extra seat, they can ask you to pay for one. But I have never run into that ever in my life. And just now, the lady at the counter had to go get her supervisor because they felt that I was too big to get on the plane without paying for two seats, when I fly weekly and sit in my seat just fine."
He went on to clarify that this was a return trip, and even on his way to Kansas City—where he filmed the TikTok from—no one had asked him to purchase a second seat. He then alleges that the agent told him she was "worried" about other passengers’ comfort if they had to sit next to him, and did this in front of other people.
He also stressed how it made no logistical sense that he didn't have to pay for a second seat upon arriving and therefore shouldn't need to on the trip home. He was even more flabbergasted that the airline would do this to a frequent customer.
After calling out the airline and demanding they do better, Kenny updated his account with what happened after filming the incident. He informed viewers that he did get on the flight and did not pay for a second seat because he advocated for himself.
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"To be blatantly fat-shamed at the counter in front of people, even after all of that, when I never even needed an extra seat before, was just insane," he said of the experience.
Followers were equally appalled at how the airline treated him and how it has been treating oversize travelers.
"They need to have test seats at the ticket counter instead of that—kind of like the measuring stick on theme park rides. I’m so sorry you experienced that, but great job advocating yourself," another follower stated.
However, Southwest recently told People that the company has given "customers of size" plenty of notice that this could happen at the airport.
Related: Southwest Passengers Are Baffled by This New, Weird Takeoff Policy
How to advocate for yourself
Review the official policy: Be sure you know the policy front and back so you can argue what point their current actions are in violation of. It helps to be less emotional and more evidence-based.Ask to speak to supervisors: Do not waste time with anyone who does not have a managerial title. It's likely those people will need to escalate the issue anyway.Purchase travel insurance: If you are planning to take the issue to a legal level, having insurance will strengthen your case and could potentially help you leverage the situation outside of court.Hence then, the article about southwest priority flyer claims airline tried to force him to buy second seat was published today ( ) and is available on Parade ( Saudi Arabia ) The editorial team at PressBee has edited and verified it, and it may have been modified, fully republished, or quoted. You can read and follow the updates of this news or article from its original source.
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