BRIGHTON, N.Y. — Residents of the Venue II apartment complex in Brighton are continuing to deal with persistent water shutoffs, two weeks after News 10NBC last reported on a four day hot water outage in the midst of a cold snap. Some tenants say they have experienced at least four shutoffs since then.
“The water has been off, I think, up to four times now since that four-day long outage,” an anonymous neighbor said. “And it’s been a thing since I moved in about a year ago.”
Another tenant, Quinn, shared her experience with the frequent disruptions. “At this point it’s almost like, laughable because it’s like, at this rate, I might as well just take a cold shower. It’s either that or going without a shower,” said Quinn.
Quinn, who pays $1,560 per month for her one-bedroom apartment, expressed her desire for some form of compensation. “Since, I guess water was shut off very consistently this month – I’m not sure the math, but maybe for the days that we didn’t have water, [we] have that kind of be a reduction on rent,” she said.
According to the New York Attorney General’s Residential Tenants Rights Guide, tenants may seek rent reduction if a landlord fails to provide heat or hot water regularly.
Eagle Rock Properties, the owner of Venue II, sent the following statement via email regarding the ongoing water shutoffs:
“We fully understand how frustrating and disruptive repeated water shutoffs can be for our residents. Access to reliable water service is essential, and we recognize the impact these interruptions have had on daily routines.
The temporary shutoffs have been necessary to address active leaks and complete important repairs within the plumbing infrastructure. As work progressed, additional issues were identified that required further action to ensure the system is repaired properly and safely. While we regret the inconvenience, these steps are being taken to resolve the underlying issues and prevent more significant problems moving forward.
Our team is working closely with licensed contractors to complete repairs as quickly and efficiently as possible. At the same time, we are reviewing measures and infrastructure improvements to strengthen the system long term and reduce the likelihood of similar disruptions in the future.
We are communicating directly and proactively with residents to provide timely updates and discuss any available accommodations based on individual circumstances. Any requests related to compensation are reviewed thoughtfully and carefully on a case-by-case basis to ensure fairness and consistency.
Our focus remains on restoring consistent service, supporting our residents throughout the process, and ensuring the long-term reliability of the community’s infrastructure.“
Brighton tenants frustrated over frequent water shutoffs at Venue II apartments WHEC.com.
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