ROCHESTER, N.Y. — Delta passengers are still seeking answers after being stuck on the tarmac for nearly two hours at the airport on Sunday. The airport says the responsibility lies with the airline, while Delta points to Unifi, the subcontractor managing the ground crew.
News10NBC’s Erin Mahon spoke with several frustrated passengers about their experience and the lack of communication since the incident.
Daniel Rothenberg, a passenger, shared his actions following the ordeal. “I filed the complaint that night,” Rothenberg said. “When the pilot says, go talk to the person on the jet bridge, deep down I might be super upset, but it’s not the person on the jet bridges fault. It’s the people who are higher up, needing to be more efficient and plan this. And instead of just saying ‘that’s how airlines work,’ saying, ‘this is not acceptable and we need to change it.'”
Another passenger, Katrina Mendolera, expressed her concerns. “It would be nice to know, you know, where this originally where the issue stemmed from,” Mendolera said. “So that, you know, it could maybe be fixed for the future so it doesn’t happen again. And I will be contacting Delta, myself, too.”
The airport says it holds monthly meetings with airline managers to address such concerns. However, the airport says these discussions often lead to minimal, temporary change due to frequent turnover in airline management. The airport notes that it might inform one representative of a problem one month, only to find a new person in the role the next month.
The airport shares the passengers’ frustration, as ongoing issues seem to persist despite efforts to address them. As a consequence, the airport says travelers associate the delays with the airport’s reputation rather than the individual airline responsible.
Delta blames subcontractor for delay as Rochester passengers seek communication WHEC.com.
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