While some customers report successfully using their cards, others say locations stopped honoring them without warning. The situation is evolving quickly, and timing appears to matter.
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What Happened to the Gift Card Program
Costco store in Troy, Mich.gg5795 / Shutterstock.com
As a result, both physical and digital gift cards tied to the program were abruptly invalidated, leaving many customers with unused balances. The cards were marketed as flexible dining options that could be redeemed at multiple restaurants, particularly in the San Diego area, which made the sudden shutdown especially disruptive for both diners and participating restaurants.
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What Costco Shoppers Should Do Now
If you’re holding one of these gift cards, your best next step is to contact or visit your local Costco as soon as possible to ask about refund options. Bringing your receipt or proof of purchase may help, though some shoppers say Costco was able to assist without it. Because policies may differ by warehouse, calling ahead could save you time.
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