Bia Schrim (@bia.schrim), a TikTok content creator, ran into a frustrating experience that left her filing a chargeback. Alo, a high-end workout and casual apparel store, left her without answers after she attempted to exchange a Chai-colored Foxy Sherpa Jacket. When she tried to make the exchange, store associates told her that a completely different person had already returned the item, alongside other merchandise, at a store more than 200 miles away.
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