Universal Music Group has appointed veteran journalist Hannah Poferl as chief data officer, effective immediately, marking a major hire for the world’s largest music company as it accelerates its data-driven strategy. Based in Santa Monica, Poferl will report to UMG chief operating officer Boyd Muir.
Poferl joins UMG after nearly 12 years at The New York Times, where she most recently served as the newspaper’s first-ever chief data officer, a role she assumed in 2021. During her tenure, she also held senior newsroom leadership positions including head of audience and assistant managing editor, playing a pivotal role in the Times’ digital transformation and subscription growth during a period of industry disruption.
At UMG, Poferl will lead global data and analytics initiatives across audience development, artist and fan engagement, talent discovery and the application of AI technologies to support the company’s “superfan” strategy. Her remit also includes unlocking long-term value from UMG’s extensive catalog and driving operational performance across its businesses.
A thrilled Muir praised Poferl’s “exceptional reputation and track record of strategically utilizing data, analytics and AI technology to grow, connect and engage audiences with creativity and culture,” saying it “mirrors our own vision for transforming the ways artists and labels can connect with fans. Her unique insight and deep understanding of both the creative and commercial aspects of the creative sector, dovetail perfectly with our own ambitions to accelerate the role data and technology play in our driving our superfan initiatives, direct to consumer platforms and UMG’s business globally.”
Poferl described the move as a natural extension of her career. “Storytelling has been central to my work, and music is one of the most powerful storytelling mediums,” she said, citing UMG’s artist-first approach and commitment to using technology in service of creativity.
At the Times, Poferl oversaw teams of more than 200 people and helped shape data practices that balanced analytics with editorial values. She developed systems that informed coverage decisions, drove readership growth and advanced machine learning capabilities to scale audience engagement. Since joining the Times in 2014, Poferl held roles including associate managing editor, director of newsroom strategy and deputy editor.
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