Top 10 Reasons Hoteliers Are Ditching Fragmented Contactless Technologies for a Unified Guest Journey ...Middle East

Today’s guests expect more than just a clean room and friendly service; they want a simplified, digital-first journey from booking to check-out. But many hotels still rely on a patchwork of legacy systems and multiple tech vendors to manage crucial touchpoints like digital hotel check-in, ID verification, payment pre-authorisation, digital room keys, and mobile check-out. This fragmented approach creates friction for guests and headaches for staff while they spend more time fighting the systems than helping their guests.‍

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