ALBANY, N.Y. — Do you need to make any returns this holiday season or exchange clothing for a different size? How about returning items bought online?
The New York Department of State’s Division of Consumer Protection has some tips for returns and exchanges. Policies vary by store, which can make returns a challenge sometimes. However, state law requires that all stores post refund policies at their entrance, near the cash register, or on their items. For online shopping, state law requires that stores display or hyperlink to refund policies on the website before checkout.
State law doesn’t require retailers to accept returns. If a store doesn’t accept returns, there must be a visible notice to customers before the point of sale.
If a retailer doesn’t post a return policy, the state requires them to accept returns of unused, undamaged items within 30 days of the purchase date. The returned item must include proof of purchase, like a receipt. The refund must be in cash or credit, based on the customer’s preference.
Consumers should hold onto receipts to make returns easier. Ask for a gift receipt if you’re buying a gift for someone else. For online shopping, make sure you keep emails as proof. Having an email address or inbox dedicated to online shopping can help you to keep your online receipts all in one place.
If you’re having trouble getting a refund, you can always file a complaint with the Division of Consumer Protection.
Guide to return policies in New York State this holiday season WHEC.com.
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