RAFT stands for the following:
Act
Trash.
Like the one- and two-touch rules, this one does require you to open your emails as they come in. For me, that's the hardest part because it's a habit you need to build. This approach reminds me of a more broadly-applicable productivity technique I use often, which is the two-minute rule. When you think of something or are prompted to deal with it, handle it right away. Again, it's a habit that needs to be built up, but I like this approach for all kinds of productivity needs—and with RAFT, you have a clearly outlined series of next steps after you open it up.
How to get the most out of RAFT
When it comes to the acting part, you can call on the trusty 4D method to help you out. The four Ds are delete, do, delegate, or defer, and they refer to the four things you can do with any email. (Delete here is redundant, since “trash” is part of RAFT, but it’s good to reinforce the notion that useless emails should be nuked.) Either do what the email says or delegate it to someone who can, but keep the process moving swiftly. If you don’t end up forwarding it to someone else, delete it or defer (file) it. The main rule of RAFT is you have to do something with every message, not ignore it.
As for the filing component of RAFT, make sure you have a great file system in place in advance. If you use Gmail, consider using labels as a more organized archive system, to make whatever you choose to file away more easily accessible. You can label these mini-archives by date, by project, or by whatever makes sense for your retrieval, but be consistent about it so you’re not just banishing all your dealt-with messages to an email limbo.
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