The antitrust lawsuit — first filed in January 2022 by lead plaintiff Skot Heckman — accuses Live Nation and Ticketmaster of manipulating the secondary ticketing market, engaging in anti-competitive practices, and harming consumers for more than a decade.
If certified, millions of customers could move forward together and open the door to potentially billions in damages under federal antitrust law.
When news of the Dec. 4 hearing landed, the internet blew up with fans sharing thousands of variations of the same experience: long queues, sudden crashes, disappearing tickets, and fees so high they feel like a second ticket.
"Thanks @Ticketmaster for screwing me over!" another wrote about a recent experience. "Joined the waiting room when it opened and at 10 I got this. Went to my phone and got the same when I tried again. Tickets gone now."
They added: "Ever since the eras tour, any concert that uses ticketmaster is nothing but bots, scalpers, and inflated resale prices, all so TM can make a quick buck. This is ridiculous."
"Thank you for letting LITERAL bots into the presale and blocking access to a person that genuinely goes to concerts all the time," they wrote. "Guess i’m not getting these tickets today."
Another shared that they were unable to purchase tickets during a presale because Ticketmaster "deemed my account activity 'unusual' and paused it WHILE i was buying tickets."
What the Case Claims
Plaintiffs allege Live Nation and Ticketmaster have:
used market dominance to force venues into exclusive ticketing contractscharged “supracompetitive fees” that inflate ticket costs by 20–80%restricted competition by limiting ticket transfers and steering resales to Ticketmasterblocked brokers who use outside marketplacesAt the Dec. 4 hearing, Live Nation and Ticketmaster attorney Tim O’Mara argued that the plaintiffs haven't shown that all consumers were harmed in the same way — a central requirement for class certification.
“You need to isolate the anti-competitive conduct,” O’Mara told the court. “If this can be certified as a class, then any case can be certified.”
“I don’t agree with you on the approach you’re taking,” he told O’Mara, emphasizing that class certification is about whether the case structurally belongs in a group format — not whether the plaintiffs’ analysis is ultimately correct.
This Isn't The Only Ticketmaster Case
Separately, the U.S. Department of Justice and 40 state attorneys general have an ongoing antitrust case alleging Live Nation–Ticketmaster wields unlawful monopoly power across live entertainment.
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