‘You lost me as a customer’: Older Florida woman goes to Sephora for store-brand lip liner. Then she calls out the manager ...Middle East

In a video with more than 69,000 views, Amy (@theskinandlashlady), a licensed esthetician and former luxury brand manager at Bloomingdale’s, expressed frustration after visiting the Sephora store in Boca Raton, Florida. She said she is “usually a really easy customer,” but her recent experience left her unhappy and jaded with the company.

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